Refund Policy

Last updated: 1 April 2025

---

We, M/s. Chaseout Technologies Private Limited, a Private Limited Company, incorporated under the Companies Act, 2013, having its registered office at “No 3, 89th Street, Ashok Nagar, Chennai, TN - 600083, Tamil Nadu, India,” represented by its members, hereinafter referred to as the “Company” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors, and assigns). The creator of this Refund Policy ensures a steady commitment to your transactions with regard to the protection of your amount transferred.

This refund policy contains information about its Mobile Application “Bulkpe” and the web application – https://www.bulkpe.in (hereinafter collectively referred to as the “Platform”).

By accessing and using Bulkpe, the user accepts and agrees to the terms, conditions, and rules without limitation or qualification. This refund policy is exclusively and only applicable to using the “Bill Payments” provided to the user by the Bulkpe Platform.

We reserve the right to modify the terms at any time without giving the user any prior notice. Your use of Bulkpe following any such modification constitutes your agreement to follow and be bound by the terms as modified. Any additional terms and conditions, disclaimers, privacy policies, and other policies applicable in general and/or to specific areas of this website or web app, Bulkpe, or to a particular service are also considered as terms.

Bulkpe does not at any point in time during any transaction between the user and service provider take ownership of any of the products/services provided by the Service Provider/Biller. Nor does Bulkpe at any point assert any rights or claims over the products/services offered by the biller to the user. The cancellation/refund, if any, will be governed as per the terms and conditions of Bulkpe. Bulkpe will govern refund/cancellation charges. Bulkpe will, on a case-to-case basis, review the refund request, which will be addressed within 3 business days. Approved refunds will be processed back to the original payment method within 7 business days.

In the event the user erroneously sends a payment to the wrong party or has sent a payment for an incorrect amount, Bulkpe shall have no liability in this regard, and your only recourse will be to contact such a third party to whom such payment was sent and seek a refund (if any). Bulkpe will not refund or reverse a payment erroneously made by the user.

All sales of prepaid recharge on the Bulkpe platform are final with no refund or exchange permitted. The user is responsible for the mobile number or the account number for which the user purchased the prepaid recharge and all charges that result from those purchases. The user is also responsible for the information relating to data cards and similar recharge services and all charges that result from those purchases. Bulkpe is not responsible for any purchase of prepaid recharge for an incorrect mobile number, DTH account number, or incorrect data card information and/or similar services.

Bulkpe disclaims any accountability, legal losses/damages, or otherwise, that might arise because of the act, omission, or otherwise of any user on its website/mobile application or caused by the same. The user expressly admits that Bulkpe is only a payment facilitator & intermediary, and as such, stands indemnified from any accountability that might arise because of the same. The user further acknowledges that visiting/using the Bulkpe website/mobile application is an implicit reception/confirmation of this disclaimer on your part.

The user is requested to go through the biller/service provider-provided terms and conditions on their website and/or platform. Bulkpe is not responsible for your inability to access such terms and conditions or for any loss resulting from such terms and conditions or lack thereof. The user agrees and acknowledges that the actual contract for sale is directly between the user and the biller/service provider. Bulkpe does not control or prevent changes in the published details and descriptions of websites/apps operated by the biller and is not responsible for any content therein. Bulkpe has no control over the existence, quality, safety, or legality of items displayed; the accuracy of the biller’s content or listings; the ability of the biller to sell items or provide services. Bulkpe does not at any point in time during any transaction between the user and the biller/service provider take ownership of any of the listings, bookings, or services offered by the biller. Nor does Bulkpe at any point assert any rights or claims over the same offered by the biller to the user. The biller is solely responsible for the content/listings/services made available by it through the Bulkpe platform, and the user should contact the respective biller directly. For more information, we request the user to contact the biller/service provider to get further clarifications and confirmation or the same can be confirmed on their websites as well.

Bulkpe is not a warrantor of the content/listings/services being offered on Bulkpe by various billers. The user understands that any issues or disputes regarding the warranty, guarantee, quality, and service will be addressed as per the terms and conditions of the billers, and the user agrees to handle such issues and disputes directly between the user and the biller/service provider.

Bulkpe is not responsible for any warranty, guarantee, post-sale claims, or genuineness of listings/bookings, content, products, and services. Bulkpe will not be liable for any claims, including but not limited to any misrepresentation by the biller in its listings.

Notwithstanding anything contrary contained herein, the service, the interface and API work, and their respective information, pricing, and data, and availability are subject at any time and from time to time to human, mechanical, typographic, or other errors, oversights, mistakes, limitations, delays, or service interruptions, including, without limitation, as may be due in whole or in part to, related to or arising out of (i) computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, other problems inherent in, or which may be associated with, the use of the Internet and electronic communications including, without limitation, force majeure events, government/regulatory actions, orders, notifications, etc., and/or acts and omissions of third parties.

Any amount transferred erroneously for any reason by the user shall not be refunded to the user in any circumstances.

The user understands and agrees that Bulkpe is not a party to the contract between the user and the merchant establishment. Bulkpe does not endorse any advertiser or merchant linked to its website. Furthermore, Bulkpe is under no obligation to monitor the merchant establishment’s service/products used by the user. The merchant establishment alone will be responsible for all obligations under the contract, including (without limitation) warranties or guarantees. Any dispute with or complaint against any merchant establishment must be directly resolved by the user with the merchant establishment. It is clarified that Bulkpe shall not be responsible or liable for any deficiency in goods and/or services paid using Bulkpe’s various payout methods.

Any payment made erroneously by the user to any merchant establishment shall not be refunded to the user by Bulkpe in any circumstances.

Any web link on the platform to a third-party site is not an endorsement of that web link. By using or browsing any such web link, the user shall be subject to the terms and conditions in relation to that web link.

In the event of any dispute, Bulkpe’s records shall be binding as conclusive evidence of the transactions carried out through use of the platform.

Bulkpe will not be responsible for recovering the money in case the account holder initiates a fund transfer to an unintended or incorrect account. Bulkpe shall monitor frequent instances of refunds taking place in the account of the user to substantiate proof for audit/scrutiny purposes.

The following terms and conditions shall be applicable to the provision of any fund transfer and fund collection facility provided/facilitated by Bulkpe under the Bill Payments Section and its associated APIs only. The user shall provide correct beneficiary details to Bulkpe at the time of availing the said facility. The user shall be solely responsible for entering wrong beneficiary details like selecting the wrong biller or fetching the wrong details while selecting the biller or by entering the wrong ID for various billers or entering erroneous details in the required fields for fetching the bills. The user agrees that the payment shall become irrevocable when it is executed by Bulkpe.

The user is responsible for the accuracy and authenticity of the instructions provided to Bulkpe, and the same, if in the form and manner prescribed by Bulkpe, shall be considered sufficient to operate the said facility. Bulkpe shall not be required to independently verify the instructions. Bulkpe has no liability if it does not or is unable to stop or prevent the implementation of any payment order issued by the user. Once a payment order is issued by the user, the same cannot be subsequently revoked by the user.

All instructions, requests, directives, orders, directions, entered by the user, are based upon the user’s decisions and are the sole responsibility of the user.

Refunds (if any) in case of failed/returned/rejected/canceled transactions shall be applied to the respective virtual account upon receipt of funds to the extent that payment was initially made by debit to the Virtual Account and after deducting necessary service and statutory charges as applicable, even if such application of funds results in exceeding the limits prescribed. However, refunds in case of failed/returned/rejected/canceled transactions using any other payment instrument shall not be credited to the virtual account or other source of payments of the user.

---

Amendment

Our Refund Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be at the Platform.

Contact Us

If you have any questions or concerns regarding this refund policy, you should contact us by sending an email to contact@bulkpe.in.

Information provided in the Application may not be 100% accurate and may be provided for promotional purposes of the business.

---